Refund Policy for  Store

We want you to be completely satisfied with your purchase from AuroGreenPots Store. If for any reason you are not satisfied with your purchase, please review our refund policy below.

10-Day Return Policy

If you are not satisfied with your purchase, you may return it to us within 10 days of the purchase date for a full refund. The item must be unused and in its original packaging. To initiate a return, please contact us at [Aurogreenpots@gmail.com] to receive a return authorization and shipping instructions.

Once we receive your returned item, we will issue a refund to the original payment method within 10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at [Aurogreenpots@gmail.com] within 7 days of delivery to initiate a return or exchange. We may require photos or other evidence of the damage or defect.

We will replace or refund the item, including shipping costs, if the damage or defect was caused by our error. If the item was damaged in transit by the carrier, we will work with you to file a claim with the carrier.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Custom orders or personalized items
• Clearance items
• Items marked as “final sale”

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will attempt to cancel your order before it ships, but we cannot guarantee that we will be able to do so. If your order has already shipped, you may return it to us in accordance with our return policy above.

Contact Us

If you have any questions or concerns about our refund policy or the status of your refund, please contact us at [Aurogreenpots@gmail.com].